Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how limoraqeen.com collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Information You Provide

Email address when you subscribe to our newsletter
Name and contact details when you reach out to us
Game account information if you register
Payment information for in-game purchases (processed securely)

1.2 Information Collected Automatically

IP address and device information
Browser type and version
Pages visited and time spent on our website
Referral source and exit pages
Game performance and usage statistics

1.3 Cookies and Tracking Technologies

We use cookies to enhance your experience. You can control cookie preferences through our cookie consent tool. Types of cookies we use:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements

2. How We Use Your Information

We use collected information for the following purposes:

Provide and maintain our game services
Process transactions and send confirmations
Send updates about new features and events
Respond to your questions and support requests
Improve game performance and user experience
Detect and prevent fraud or abuse
Comply with legal obligations
Analyze usage patterns and trends

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent: When you agree to receive marketing communications
Contract: To provide game services you requested
Legitimate Interest: To improve our services and prevent fraud
Legal Obligation: To comply with applicable laws

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

4.1 Service Providers

Cloud hosting providers
Payment processors
Analytics services
Customer support platforms

4.2 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes
Protect our rights and property
Prevent fraud or security issues
Protect user safety

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Account data is typically retained for 3 years after account closure. Marketing data is kept until you unsubscribe. You can request earlier deletion by contacting us.

6. Your Rights

Under GDPR and other privacy laws, you have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request removal of your data
Restriction: Limit how we process your data
Portability: Receive your data in a structured format
Objection: Object to certain processing activities
Withdraw Consent: Remove consent for marketing at any time

To exercise these rights, contact us at support@limoraqeen.com

7. Data Security

We implement appropriate security measures to protect your information:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure payment processing
Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is completely secure.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Ireland. We ensure adequate protection through:

Standard contractual clauses
Adequacy decisions by the European Commission
Other approved transfer mechanisms

9. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete the information immediately.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

Email: support@limoraqeen.com
General Inquiries: info@limoraqeen.com
Data Protection Officer: contact@limoraqeen.com

13. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Irish Data Protection Commission or your local data protection authority.

14. Cookie Management

You can manage your cookie preferences at any time through:

Our cookie consent tool on the website
Your browser settings
Third-party opt-out tools

Note that disabling certain cookies may affect website functionality.

15. Analytics and Advertising

We use analytics services to understand how users interact with our website. These services may use cookies and similar technologies. You can opt out through your cookie preferences.