Your GDPR Rights

Last Updated: January 2025

The General Data Protection Regulation (GDPR) gives you specific rights regarding your personal data. This page explains these rights and how to exercise them.

Data Controller Information

The data controller for your personal information is:

limoraqeen.com
3 Strand Road
Dublin, Ireland

Contact Email: support@limoraqeen.com

Your Rights Under GDPR

1. Right to Access

You have the right to request a copy of the personal data we hold about you. This includes:

  • What personal data we process
  • Why we process it
  • Who we share it with
  • How long we keep it
  • Where we obtained it

How to request: Email us at support@limoraqeen.com with "Data Access Request" in the subject line. We will respond within 30 days.

2. Right to Rectification

You can request correction of inaccurate or incomplete personal data. We will update your information and notify any third parties we shared it with.

How to request: Contact us at support@limoraqeen.com with the correct information. Most account details can be updated directly in your account settings.

3. Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data when:

  • The data is no longer needed for its original purpose
  • You withdraw consent and there is no other legal basis
  • You object to processing and there are no overriding grounds
  • The data was processed unlawfully
  • Legal obligations require deletion

Note: We may need to retain certain data to comply with legal obligations or establish legal claims.

How to request: Email support@limoraqeen.com with "Data Deletion Request" in the subject line.

4. Right to Restriction of Processing

You can request that we limit how we use your data when:

  • You contest the accuracy of the data
  • Processing is unlawful but you prefer restriction over deletion
  • We no longer need the data but you need it for legal claims
  • You have objected to processing pending verification

How to request: Contact support@limoraqeen.com explaining why you want to restrict processing.

5. Right to Data Portability

You can request your personal data in a structured, commonly used format. You can also ask us to transfer it directly to another service provider where technically feasible.

This right applies when:

  • Processing is based on consent or contract
  • Processing is carried out by automated means

How to request: Email support@limoraqeen.com with "Data Portability Request" in the subject line.

6. Right to Object

You can object to processing of your personal data when:

  • Processing is based on legitimate interests
  • Processing is for direct marketing purposes
  • Processing is for research or statistical purposes

We will stop processing unless we have compelling legitimate grounds that override your interests.

How to object: Contact support@limoraqeen.com or use the unsubscribe link in marketing emails.

7. Right to Withdraw Consent

When processing is based on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

How to withdraw:

  • Marketing emails: Click the unsubscribe link
  • Cookies: Adjust settings in our cookie consent tool
  • Other consent: Email support@limoraqeen.com

8. Right to Lodge a Complaint

If you believe we have not handled your data properly, you can file a complaint with:

Irish Data Protection Commission
Website: www.dataprotection.ie

You can also contact your local data protection authority.

How We Process Requests

Response Time

We aim to respond to all requests within 30 days. For complex requests, we may extend this by an additional 60 days and will inform you of the delay.

Verification

To protect your privacy, we may ask for proof of identity before processing your request. This helps ensure we only share data with the right person.

Free of Charge

We do not charge for most requests. However, we may charge a reasonable fee for:

  • Excessive or repeated requests
  • Requests for additional copies of data
  • Manifestly unfounded requests

Managing Your Cookie Preferences

You can control cookies through:

Our Cookie Consent Tool

Use the cookie settings on our website to manage your preferences. You can enable or disable different types of cookies.

Browser Settings

Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific sites
  • Block all third-party cookies
  • Clear all cookies when closing the browser

Third-Party Opt-Out

You can opt out of certain third-party cookies through:

Data We Collect

We collect and process the following types of personal data:

Account Information

  • Email address
  • Username
  • Password (encrypted)
  • Account creation date

Usage Data

  • Game progress and statistics
  • In-game purchases
  • Login dates and times
  • Device information
  • IP address

Communication Data

  • Support ticket history
  • Email correspondence
  • Newsletter subscription status

Marketing Data

  • Email open and click rates
  • Marketing preferences
  • Campaign engagement

Legal Basis for Processing

We process your data based on:

Consent

When you agree to receive marketing communications or accept cookies.

Contract

To provide game services and process transactions.

Legitimate Interest

To improve our services, prevent fraud, and ensure security.

Legal Obligation

To comply with laws and regulations.

Data Sharing

We share your data with:

Service Providers

  • Cloud hosting services
  • Payment processors
  • Email service providers
  • Analytics platforms
  • Customer support tools

All service providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may share data when required by law or to:

  • Respond to legal processes
  • Protect our rights and property
  • Prevent fraud or security threats
  • Protect user safety

Data Retention

We retain your data for different periods based on type:

Account Data

Retained for 3 years after account closure or as required by law.

Transaction Data

Retained for 7 years to comply with financial regulations.

Marketing Data

Retained until you unsubscribe or for 2 years of inactivity.

Support Data

Retained for 2 years after the last interaction.

Analytics Data

Aggregated and anonymized after 18 months.

Data Security

We protect your data using:

  • Encryption for data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Secure data centers with physical security
  • Employee training on data protection
  • Incident response procedures

International Transfers

Your data may be transferred outside Ireland. We ensure protection through:

  • Standard Contractual Clauses approved by the EU
  • Adequacy decisions by the European Commission
  • Other approved transfer mechanisms

Automated Decision Making

We may use automated systems for:

  • Fraud detection
  • Game matchmaking
  • Personalized recommendations

You have the right to request human review of automated decisions that significantly affect you.

Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from children. If we discover such collection, we will delete the data immediately.

Contact Us

For any questions about your GDPR rights or to exercise them:

  • Email: support@limoraqeen.com
  • Subject Line: Include "GDPR Request" for faster processing
  • Response Time: Within 30 days

Updates to This Page

We may update this information to reflect changes in our practices or legal requirements. Check this page regularly for updates.

Additional Resources